Customer-Centric Transformation

In today’s rapidly evolving digital landscape, businesses are undertaking transformation initiatives with a strong focus on enhancing the customer experience. A customer-centric transformation involves rethinking and reshaping how an organization delivers value to its customers through digital channels. It’s about understanding and anticipating customer needs and preferences to deliver personalized and seamless experiences. As such, architects in large enterprises play a pivotal role in designing systems that are inherently customer-focused. Below are best practices that outline how to ensure digital transformation initiatives remain customer-centric.

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